C9 stands for Cloud 9 (nine). Our goal is total peace of mind and pure satisfaction for all clients. It's a bit of cloud zen, that is C9.
It is essentially Voice or phone service sent over the internet.
See this page we made to explain how it works.
Compared to traditional service you can save up to 67% percent or more per year for home service.
Absolutely not. We use high quality audio connections and pride ourselves on setting a high standard with your voice quality. If you experience trouble submit a service issue to have our staff confirm your connection can sustain high quality voice. In some cases using a non-default codec can help you be sure to achieve the high quality voice connections. Our support staff will help you identify if you need anything non-default.
We provide high quality service with high quality support. Our knowledgeable staff has been working with VoIP for 10+ years and we have a roadmap set for complete customer satisfaction with value adds and new features set to roll out. Check out this page we made to explain more reasons why you should choose C9VoIP.
You can log in to the s.ms web panel with your number and password. From there you can send and receive messages. You can use also use your Android phone, iPad or iPhone. Check here for the guides to setting up the app and getting going.
Checkout these setup guides that we made for Android phones, iPads/iPhones, PC's, and Mac.
Checkout this setup guide for using either a digital IP phone or connecting your traditional analog phone with an adapter.
Your best bet is to speak with one of our sales-engineers to give you an answer about your individual situation. Or, checkout this guide we made for setting up a digital IP phone.
Yes, absolutely. We can get you numbers in almost any country in world. Check out our list of international destinations here that we can secure local numbers for.
Yes. We will port it over to C9VoIP for you. Just make note of that on your signup form or login to the customer panel to start the process there. Also, give a look over our porting policy here to see all the official details of the porting process.
FollowMe is advanced call forwarding where we ring all the numbers you specify, either sequentially or all at once. Try it out by logging in to the customer panel and selecting your forwarding destinations.
How do I check my voicemail? Login to your customer support panel and click voicemail. You will be shown the number to dial and instructions for other voicemail settings.
Login to your customer panel and select call forwarding to setup the forwarding destination of your choice.
VirtualOffice SMB is the name we selected for our plans for higher end small businesses and medium size enterprises.
C9 SOHO is a name we selected for our small business plans. SOHO stands for Small Office Home Office
You can either connect your ATA to an additional LAN port on your Modem/Router from the service provider. Or, you can forward the necessary ports to your ATA VoIP phone adapter by configuring your own router. Find the IP address of the ATA VoIP phone adapter and enter it in your router port forwarding section. Forward port 5060 and ports 10000-20000 to your ATA IP address. That’s it! Still have trouble? Our engineers can provide hourly support to work with your 3rd party hardware and configure it for you.
In terms of VoIP a codec is a choice of how your call is compressed into digital form and decompressed back into audio. All VoIP calls use some codec or another. The reason there are many is because VoIP can be used in many ways. For instance if you are in another country using a very low bandwidth connection, you can choose to use a codec with lower quality audio to make your calls while using a poor connection. When you have a strong connection you may choose to use a high quality audio codec for more call clarity. Experiment and choose the codecs that work best for you and your calling environments.
Most of the time this trouble is caused from the app. or the phone itself. It could also be a headphones or headset connection. It is best to check these things first. Make sure any headset is connected properly. Restart the app. you are using to call with. And, finally if the trouble is still there try restarting your phone.
You may be moving outside of your wifi network coverage. When this happens your phone will not be able to connect through wifi and will try to connect by your mobile data 3g/4g connection. There is no need to be concerned, just be aware that your phone will behave this way when entering and exiting wifi network areas. Otherwise, you may want to reset the application or phone device if behavior continues oddly or submit a trouble ticket if this happens on multiple devices and you feel it is a service issue.
You can go to www.whatismyip.com and your address will be displayed at the top when the page loads.
If you have trouble with instructions found on our guides, please enter a trouble ticket here describing your issue. We will do our best to update any errors immediately to provide solid, easy-to-follow documentation to get your C9VoIP service up and working.
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